SHIPPING & DELIVERY POLICY
Managed by Commercetools Enterprises Private Limited, our goal is to provide you with a reliable and hassle-free ordering experience. We are committed to ensuring your purchases are packed securely and delivered within the expected timeframe.
This policy outlines our procedures for shipping and delivery in a transparent manner. For clarity, the terms “we,” “our,” and “us” refer to Commercetools Enterprises Private Limited, while “you,” “your,” or “customer” refer to the individual placing an order on our platform. By completing a purchase, you acknowledge and agree to the shipping policies stated below.
Currently, we offer free shipping services throughout India. Please note that we do not support international deliveries at this moment. If this changes in the future, updates will be made available on our official website.
Once your order is successfully placed, our fulfillment team begins preparing it within 1 to 2 business days. This timeline excludes weekends (Saturday and Sunday) and official public holidays. As soon as your order is being processed, you will receive a confirmation email for your reference.
Standard delivery is typically completed within 3 to 8 business days, depending on the delivery address and courier availability. Please be aware that delays may occasionally occur due to unforeseen circumstances such as high seasonal demand, remote delivery locations, or external disruptions beyond our control.
If a delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. Customers can request a re-shipment.
If your order arrives damaged, please report the issue to our customer support team within 24 hours of delivery. Make sure to include clear photographs of the damaged item(s) for evaluation.
In the case of a missing order, we will initiate an inquiry with the courier company. After the investigation is completed and the issue is verified, we will either provide a replacement or process a refund, depending on product availability and your preference.
Some products may require specific handling or shipping conditions due to their weight, or fragile nature. Any special delivery terms or limitations related to such products will be clearly mentioned on their respective product pages.
For any questions or concerns regarding your delivery, our customer service team is here to help. You can reach out to us at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com, and we will respond as quickly as possible.
Thank you for choosing Sugarstyle. We appreciate your trust and are committed to ensuring each order reaches you safely and on time.