PRIVACY POLICY 

Welcome to Sugarstyle, operated by Commercetools Enterprises Private Limited, we prioritize your privacy and are committed to maintaining the confidentiality and protection of your personal data. Our mission is to handle your information responsibly and transparently, while delivering a secure and seamless shopping experience. 

Throughout this agreement, the terms “we,” “our,” and “us” represent Commercetools Enterprises Private Limited, while “you,” “your,” “user,” or “users” refer to our valued customers. This Privacy Policy Outlines how your data is collected, used, stored, and safeguarded when you interact with our website. By continuing to use our platform, you confirm your agreement with the practices described below. We recommend reviewing this policy to stay informed about how your data is handled and your associated rights. 

Information We Collect 

To provide our services effectively and ensure a better user experience, we collect a range of information, including: 

Personal Identifiers 
 

• Full name, email address, and phone number 
• Shipping and billing addresses 
• Payment details for processing purchases or account creation 

Usage and Browsing Behavior 
 

• Pages visited, product searches, and order activity 
• Interactions with promotions, features, or ads 

Device and Technical Information 
 

• Type of device, browser details, and operating system 
• Internet protocol address and rough location, if permission is granted 
• Security-related metrics and website performance indicators 

Cookies & Tracking Tools 
 

• Technologies that enhance site functionality and user navigation 
• Tools that help analyze user behavior and personalize site experience 

Your data is securely stored and processed in accordance with this policy. 

How Your Data Is Used 

The information we collect serves multiple purposes aimed at enhancing your experience and supporting business operations: 

• Order Fulfillment: Managing purchases, processing payments, and providing support 
• Personalized Experience: Refining content delivery in response to your preferences 
• Marketing (Optional): Sending promotional messages if you've subscribed 
• Security Measures: Safeguarding your account and preventing misuse 
• Legal Obligations: Meeting legal or regulatory requirements 

We do not use your data for purposes beyond what is explicitly stated here. 

Safeguarding Your Information 

We have adopted several industry-standard measures to ensure your data remains secure: 

• Encryption Protocols: Sensitive data is protected using strong encryption 
• Access Restrictions: Only authorized staff can view your personal details 
• Ongoing Assessments: Frequent audits help identify and fix security vulnerabilities 
• Trusted Payment Partners: We work with verified processors to ensure transaction safety 

We encourage all users to protect their login information and create secure passwords. 

When We Share Information 

Your data is never sold or rented. However, sharing may occur in specific scenarios: 

• Third-Party Service Providers: Companies assisting with shipping, payments, or tech support 
• Legal Compliance: When required by law or government authorities 
• Transactional Events: In situations involving mergers, acquisitions, or business changes 
• Analytics & Improvements: Anonymous data used for improving features or ads 

Every external partner must follow strong data protection practices. 

Data Retention 

We store your personal data solely for the time required to complete the uses described or as mandated by law. Most personal data is kept for a period ranging from 8 to 12 months. After this, the data is either erased or anonymized. If you wish to have your data deleted sooner, please contact us via the email provided below. 

Your Privacy Rights 

You are in control of your personal information. Here’s what you can do: 

• Review and Edit: Update your details from your account settings 
• Request Deletion: Ask us to remove your data from our systems 
• Manage Subscriptions: Unsubscribe from marketing messages 
• Adjust Cookies: Modify your browser settings to limit or block tracking 

You may request to exercise your rights by emailing us at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com. 

Cookies and Related Technologies 

By using cookies, we aim to streamline your experience and: 

• Track site traffic and understand user behavior 
• Customize product recommendations and navigation 
• Identify technical issues and improve performance 

You can disable cookies through your browser settings, but doing so may limit some functionalities. 

Payment-Related Third-Party Services 

We use third-party payment providers to securely process transactions. These providers have their own privacy policies, and we do not control their data practices. Please review their policies before providing any payment information. 

Children's Privacy 

We do not knowingly obtain data from users who are younger than 18 years at Sugarstyle. If it comes to our attention that we’ve unintentionally collected information from a minor without guardian consent, we will take prompt action to remove the data. If you are a parent or guardian and suspect this has occurred, contact us at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com. 

Policy Updates 

As our services grow and legal regulations evolve, we might modify this Privacy Policy. Any policy updates will be published here on this page. By continuing to access or use our platform following these changes, you accept the revised terms. We suggest you check back here occasionally for the latest updates. 

Contact Us 

For any questions, feedback, or concerns related to this policy, feel free to reach out to us at Commercetoolsenterprisespvtltd@gmail.com / Commercetoolsenterprisesauthor@gmail.com. 

We appreciate your trust and are committed to protecting your data and privacy while providing an exceptional experience at Sugarstyle.